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Do I need to leave my pet with the vet to arrange a cremation?

No! you can leave your pet at the vet and arrange for us to collect or you can bring your pet to us.

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How can I be sure that my pet is individually cremated?

You can arrange for an attended cremation and be present throughout the process if you choose, 

however all cremations are supplied with individual cremation certificate and covered by

CCTV for your peace of mind.

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When will my pets ashes be ready for collection/delivered by to me?

Wherever possible we will endeavour to have the ashes ready for collection within 24 hours,

however same day collection and delivery of ashes can be arranged (additional charges will apply).

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My pet is getting old and I am considering pet cremation, can I discuss the cremation with you

and view your premises prior to losing my pet?

Yes, you can contact us during opening hours to arrange an appointment, where we can discuss 

an option that is suited to your needs. this may help with the grieving process when the time comes & help to make it a little easier.

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What happens if my pet dies in the evening or weekend?

If your pet passes away out of our usual working hours you can contact us and we can arrange collection or await delivery of your pet and return him/her to our cool store.

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Do I have to purchase a casket or urn at the time of cremation?

 

All our pets are placed into a complimentary scatter tube after cremation, should you decide to opt for a casket or urn of your choice, we do have a selection on display for you to purchase. 

customer Notice - Due to the nature of our business, we can never anticipate a pets passing,

for that reason we can be contacted outside our usual business hours.

Polite Notice - All pets that are bought into our care are by appointment only.